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This document answers the most common questions marina operators ask about Metarina. Whether you are just getting started or exploring a specific feature, you will find clear answers about what Metarina does and how it works. Topics covered include bookings, billing, staff management, utility metering, and the boater portal. Browse the topics below to find answers, or use Cmd+F to search the page.

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General Management

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Security and Data

• Can I see who made a specific change and when?

• Are changes to my marina data tracked and auditable? </aside>

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Staff and Permissions

• Can I control what each staff member can access in Metarina?

• What employee types does Metarina support?

• Can I store HR documents like contracts and certifications for my staff?

• Can I suspend or terminate a staff member's access without deleting their account?

• Can I send a password reset to a staff member directly from within Metarina? </aside>

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Implementation and Onboarding

• Can I import my existing customer, booking, and boat data into Metarina?

• What data can be bulk-imported via CSV?

• Can I import my existing berth map into Metarina? </aside>

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Integrations

• Does Metarina connect with accounting software?

• Does Metarina integrate with smart metering systems?

• Does Metarina have an analytics integration for advanced reporting? </aside>

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Reporting and Analytics

• Can I export bookings, assignments, and contracts to CSV or Excel?

• Does Metarina have a built-in analytics dashboard?

• Can I run custom data queries against my marina data? </aside>

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Email and Notifications

• Can I customise the automated emails sent to customers?

• What types of automated emails does Metarina send?

• Can I prevent Metarina from sending emails to a specific address? </aside>

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Finance and Accounting

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Pricing and Billing

• Can I set up pricing by LOA (length overall)?

• Can I configure seasonal pricing with different rates across the year?

• Can I apply surcharges or discounts to individual charges?

• Does Metarina handle tax calculation and tax-exempt customers?

• Does Metarina support Italian FatturaPA e-invoicing?

• Can I configure per-berth pricing overrides? </aside>

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Quotes

• Can I create and send a formal quote to a customer?

• Can an accepted quote be converted directly into an invoice?

• Can I create a new version of a quote to supersede a previous one? </aside>

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Invoices and Payments

• Can I send an invoice to a different recipient than the customer on the booking?

• Does Metarina support refunds and credits?

• Can I configure invoice numbering, logo, and default recipient?

• Can Metarina collect payments online via a checkout link? </aside>

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